Real photos
Real photos are a community rule.
NMA does not automatically check every photo before it is published. Fake, stolen or misleading photos can be reported, reviewed and removed.
Safety
A space with clear rules.
NMA cannot guarantee absolute safety. It provides protective tools, understandable rules and proportionate action when a problem arises.
What happens after a report
A report allows NMA to review the content, profile, context, severity and risk. It does not automatically result in a penalty.
Possible actions
A response that fits the case.
The measure depends on what happened, the level of risk, the context and the need to protect the people involved.
Warning
For a minor breach, the user may be asked to understand and follow a rule more carefully.
Content removal
A photo or item of content that breaks the rules may be removed.
Profile update
In some cases, the user may be asked to correct information or replace photographs.
Temporary limitation
Some features may be restricted to protect conversations and the community.
Account under review
Sending new content or access to certain areas may be paused while the case is reviewed.
Suspension or closure
In serious, repeated or high-risk cases, the account may be suspended or closed.
Restoration
When a measure is no longer needed or a review clarifies the case, the account may become operational again.
Blocking and reporting
You can block someone when you no longer want to interact. Blocking is used to prevent new interactions provided by the service.
You can report profiles, messages, photographs, Stories, Diary content or other items when you believe they break the rules.
Where possible, report the specific content involved. This allows the relevant context to be preserved for review.
A report does not automatically result in a penalty
NMA may consider the content, context, previous behaviour, severity, immediate risk and available evidence before deciding how to act.
A report may also result in no measure where the available information does not confirm a breach.
Protective moderation
Moderation measures are intended to protect users, conversations and the service, not to create humiliation or pressure.
NMA may issue a warning, restrict individual features, place an account under review, suspend it, close it or restore it after review.
A temporary or precautionary measure does not necessarily represent a final decision.
Limited accounts or accounts under review
During some restrictions, it may not be possible to use Shuffle, publish Stories, send new messages, upload media or access other features.
Where possible and compatible with safety, older messages remain visible to avoid confusion and preserve conversation context.
The features actually available depend on the type of measure applied.
Suspension and account closure
A suspension may temporarily prevent use of the service. Closure may be applied in the most serious, repeated or community-safety-incompatible cases.
Suspension, restriction or review does not automatically mean that the account has been deleted at the user’s request.
Account restoration
When a review clarifies the case, a measure expires or is no longer needed, NMA may restore the account and the available features.
Restoration does not necessarily remove the minimum records needed to reconstruct the case, prevent abuse or verify that moderation worked correctly.
Automated tools and human review
NMA may use technical checks, automated rules and support tools to identify spam, anomalies, attempts to evade protections or potentially dangerous content.
These tools help organise reviews but may not understand every context. Where necessary, the case may be reviewed by a person.
NMA does not treat automated tools as infallible and does not present every technical signal as conclusive evidence.
Urgent risks
Content involving minors, credible threats, exploitation, serious violence, sextortion or other immediate risks may be prioritised and may result in rapid protective action.
Where necessary to protect the people involved or comply with applicable obligations, NMA may preserve evidence and cooperate with authorised parties.
Retention of evidence
Messages, photographs, media, removed content and information linked to a report may be retained separately for as long as needed to review the case, assess an appeal, prevent abuse or defend rights.
Removal from public view does not always mean immediate deletion of material retained for safety purposes.
Appeals
Where available for the measure applied, you may submit an appeal through the app or the channel stated in the notice you received.
The appeal may include information useful to understand the context. It does not guarantee immediate restoration and does not automatically suspend a protective measure.
What NMA does not promise
- Absolute safety cannot be guaranteed.
- Not every identity or user statement can be verified.
- Not every photograph is automatically reviewed before publication.
- A report does not guarantee a specific outcome.
- Safety tools are not tied to purchases or subscriptions.
Protecting yourself during interactions
Do not share personal information, documents, money or intimate content when you do not feel safe.
Calls, video calls and meetings must be freely agreed. A refusal, silence or change of mind must be respected.
If a conversation makes you uncomfortable, you can end it, block the account and use the reporting tools.
Emergencies
NMA is not an emergency service and cannot intervene in real time in every situation.
If you are in immediate danger or believe someone else is, contact the local emergency services or competent authorities where you are.
Safety contact
For safety-related requests, contact nomorealonechat@gmail.com. For a specific report, where possible also use the in-app tools so the relevant content and context are linked.