Terms of Service

Who operates NMA

NMA Chat is a project developed and operated by Filippo Arcuri, an individual based in Italy.

For questions about these terms, contact nomorealonechat@gmail.com.

Acceptance of the terms

By creating an account, completing onboarding or using NMA, you confirm that you have read and accepted these Terms, the Community Guidelines and the Privacy Policy.

If you do not accept these conditions, you must not create an account, publish content or use the service.

Adults-only service

NMA is reserved exclusively for people aged 18 or older. You may not create or use an account on behalf of a minor or allow a minor to access your account.

NMA may request proportionate information to confirm age or take action when there are reasonable grounds to believe that an account belongs to a minor.

Account creation and security

You must provide accurate information, keep essential data up to date and use only an account that belongs to you.

You are responsible for keeping your device and sign-in credentials secure. You must not share, sell, transfer or make your account available to others.

You must promptly contact nomorealonechat@gmail.com if you believe someone has gained unauthorised access to your account.

Profile and identity

You may not impersonate another person or use false identities, stolen photographs or deliberately misleading information.

Real photographs are a community rule. NMA does not guarantee automatic review of every photograph before publication, but it may review, restrict or remove reported or suspicious profiles and content.

Availability and Shuffle

NMA shows people who are available now or were recently active based on available data and settings. An availability indicator does not guarantee that a person will reply, accept a request or start a conversation.

Access to Shuffle or other visibility areas may be restricted based on settings, profile status, declared availability or safety measures.

24-hour chat requests

A new chat request remains available for the period defined by the product, normally 24 hours. If it is not accepted or does not become a conversation, it closes.

The closing of a request does not require the other person to reply and does not give you the right to send repeated requests, create other accounts or contact them through different channels.

Free chat

Sending, receiving, reading and continuing conversations on NMA does not require payment.

NMA does not sell messages, place conversations behind a paywall or hide ordinary profile photographs behind payment.

Consent and personal boundaries

Each person freely decides whether to reply, continue a conversation, reveal their profile, share content or agree to a voice or video call.

A refusal, block, lack of reply or closed request must be respected. Pressure, manipulation, threats, persistent contact or attempts to bypass a block are not allowed.

Prohibited content and conduct

You may not use NMA for harassment, threats, stalking, hate, discrimination, violence, scams, spam, extortion, sexual blackmail, exploitation, coercion, sexual services, disclosure of another person’s personal data or other unlawful activity.

Non-consensual sexual content, intimate images shared without permission, unlawful violent content, material promoting dangerous conduct and any content that sexually involves, exploits or endangers a minor are prohibited.

You may not create fake accounts, use stolen photographs, distribute malware, attempt to access another person’s account or systems, interfere with the service or evade moderation and safety measures.

Responsibility for content

You remain responsible for the texts, photographs, videos, audio, Stories, Diary content, comments, reactions and messages you publish or send.

You must have the rights and permissions needed to use each item of content and must not violate privacy, image rights, intellectual property or other third-party rights.

Limited technical licence

You retain your rights in your content. By providing it to NMA, you grant a non-exclusive, limited and royalty-free licence for the time needed to host, store, reproduce, technically adapt, transmit and display that content within the service.

The licence includes activities strictly necessary to deliver content to intended recipients, create previews, make backups, apply settings and perform safety and moderation reviews.

NMA does not acquire the right to independently sell your content or use it for purposes unrelated to the service.

Removal and continued availability of content

You may remove some content through the available features, but removal does not guarantee that every copy will immediately disappear from backups, caches, conversations already received or material retained for safety.

Messages already sent may remain visible to the people involved after an account restriction, suspension or deletion where necessary to preserve conversation integrity or protect users.

No content is guaranteed to remain available permanently. NMA may remove expired, deleted, unlawful, technically unusable or rule-breaking content.

Reports and blocks

You can block other accounts and report profiles, messages or content using the tools available in the app.

A report does not automatically result in a penalty. NMA may consider the content, context, previous behaviour, severity, immediate risk and available evidence before deciding how to act.

You must not submit deliberately false, abusive reports or reports intended to intimidate another person.

Protective moderation

NMA may issue warnings, restrict individual features, place an account under review, remove content, temporarily suspend access, close the account or restore it after review.

Measures may be temporary, precautionary or final and are selected in proportion to the risk, behaviour, context and need to protect users and the service.

During some restrictions, existing content and received messages may remain visible while the sending of new content or access to certain features is blocked.

Automated tools and review

NMA may use technical checks, automated rules and support tools to detect anomalies, spam, evasion, potentially unlawful content or safety risks.

These tools help organise reviews but may not understand every context. Where necessary, a decision may be reconsidered using the available information.

Appeals

Where available for the measure applied, you may submit an appeal through the app or the channels stated in the notice you received.

An appeal must be made in good faith and may include information useful to understand the context. Submission does not guarantee immediate restoration or automatically suspend a protective measure.

Moments and increased visibility

Moments may make a profile or Story more visible for a limited period. They are visibility tools and do not purchase conversations, replies, consent or interest from other people.

Placement, duration and the actual amount of visibility may depend on user availability, safety, profile status and service operation.

A Moment does not guarantee messages, views, requests, personal outcomes or commercial results.

Purchases and app stores

In-app purchases are processed by the device’s app store and technically managed in part through RevenueCat. Price, currency, taxes, purchase confirmation and payment methods are shown by the store before confirmation.

Applicable payment, cancellation, refund and restoration conditions also depend on the rules of the store used. NMA does not receive full payment instrument details.

In the event of a technical error, NMA may verify the purchase status and restore the relevant feature when the transaction is valid.

Service availability

NMA is developed with the aim of providing a stable, lightweight and reliable service, but it cannot guarantee uninterrupted availability, error-free operation, compatibility with every device or permanent storage of every item of content.

Maintenance, updates, delays, interruptions, temporary loss of features or issues caused by networks, devices, stores and external providers may occur.

Changes to the service

NMA may correct, modify, replace, suspend or discontinue features when needed for safety, maintenance, sustainability, product improvement, legal obligations or provider changes.

Material changes affecting user rights will be communicated through appropriate means where required.

NMA intellectual property

The NMA Chat name, brand, design, code, service texts, interfaces and other original elements belong to their respective owners and are protected by applicable law.

You may not copy, modify or distribute unauthorised versions, reverse engineer the service, use the brand deceptively or present a service as officially connected to NMA without permission.

Third-party services and content

NMA uses third-party technical services and may include links or functions managed by app stores, authentication providers or other suppliers.

Use of those services may also be subject to their own terms and policies. NMA does not fully control the availability, security or decisions of third parties.

Account deletion

You can request deletion in the app through Settings → Data and access → Delete account or through the dedicated public page when you cannot access the app.

A temporary suspension, restriction or deactivation is not final deletion. Once deletion is completed, associated data is deleted or anonymised, except where strictly necessary for safety, abuse prevention, purchases, disputes or applicable obligations.

Closing your account

You may stop using NMA at any time and request account deletion.

Closing the account does not remove obligations, disputes or responsibilities arising before deletion and does not automatically entitle you to a refund for purchases already used or correctly provided.

Limitation of liability

NMA does not control every statement, intention or action of users and cannot guarantee the identity, reliability, availability, compatibility or conduct of every person.

To the extent permitted by law, NMA is not liable for content or conduct of other users, personal decisions based on interactions, indirect loss or problems caused by devices, networks, stores and third-party services.

Nothing in these terms limits liability that cannot be excluded by law or mandatory consumer rights.

Applicable law and consumer rights

These terms are governed by Italian law, without affecting any mandatory rights granted by the law of the country in which a consumer resides.

Nothing in these terms removes warranties, remedies or protections that applicable law grants to users on a mandatory basis.

Disputes

Before starting a dispute, you may contact nomorealonechat@gmail.com to seek a solution.

For disputes involving consumers, jurisdiction remains with the court determined by mandatory applicable rules. In other cases, jurisdiction is determined under Italian law.

Changes to the terms

NMA may update these terms when the service, rules, providers or applicable obligations change.

Material changes will be communicated through the website, app or other appropriate channels. Where required, renewed acceptance may be necessary before continuing to use certain features.

Validity of provisions

If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Failure to immediately exercise a right does not waive the right to exercise it later.

Contact

For questions about these terms, your account or the service, contact nomorealonechat@gmail.com. For safety matters, use nomorealonechat@gmail.com.